FAQs

SHIPPING AND PREORDER UPDATES HERE!!!
✨ UPDATES as May 10th, 2024 ✨ We've completely shipped out March 2023 - August 2023, Plus the Catharina Maura Author Spotlight preorder. We are currently working on finishing up September Dark Romance preorder and expect to be finished in the next 2-3 days. We are also still working on the Overstock orders, if you haven't seen a tracking email come through yet, don't worry it's coming soon! We'll be moving onto November's Academy Romance & Bodyguard Romance preorders directly after as well as our Valentine's Day Box. These preorders will go out in tandem. These will be followed by our December Paranormal Romance and Author J.Daniels preorders. The Amo Jones Author Spotlight preorder was reprinted and part of the order arrived to us this past week. There will be a more thorough update on that soon. We are working to make sure that our 2024 preorders will ship out close to their estimated shipping dates. Please refer to the date listed in the details of the product page for more information on when each specific box is shipping out. Finally, We just want apologize to everyone. While this last year has been utterly amazing in so many wonderful ways because of the kindness you all have shown our baby business, it's also been a year of trials, mistakes, mishaps, and some ugly frustration tears. We've made countless misjudgments, gone about things in the wrong way, and left plenty of you frustrated and upset with us. But in the end, the worst transgression has been letting you down. Please believe us when we say that we are taking all of that in and using it as fuel to build a better business. One that continues to grow and learn from their mistakes!! 2024 is going to be epic. Thank you for your patience and kindness!
What is The Pretty Little Words Romance Book Box?
The Pretty Little Words is a virtual indie book shop offering monthly and bi-monthly (every 2 months) book box services. Each box contains a variety of signed books, bookish merchandise, and treats. Subscriptions and one-time purchases are available on our trope boxes. Our aim is to bring joy and much-needed attention to the indie book world by exclusively featuring independent authors in our boxes.
Do you offer international shipping?
Yes, we offer worldwide shipping. Prices vary and will be calculated at checkout. We are not responsible for foreign exchange fees, transaction fees, or other customs fees that may apply to non-US customers.
When do boxes ship?
Our goal is to get preorders shipped out within 3 - 4 months of the preorder closing. Please see the product details of your preordered item for a more exact timeframe. All non-preordered items ship out within 8 weeks of purchase. There is always a possibility of a delay. To stay up to date, see our Shipping and Preorder Updates page under our FAQs.
What’s your refund and return policy?
There are no refunds on preorder purchases. All sales are final. We do not offer returns unless the order is damaged or there are extenuating circumstances—even then, your return must be approved via email by The Pretty Little Words. See the section below for more details.
Book Damages and issues—not related to shipping.
Quality check is important to us. Every effort will be made to ensure your order is correct, packaged securely, and free of any defects. It is the responsibility of the customer to inspect their order when it arrives and reach out to us immediately if an item is damaged or incorrect. Please note : we require proof of damage via photo and reserve the right to disagree. If we concur your order is damaged, and the fault lies with us, we require you to return the product to us before we ship out a replacement. The Pretty Little Words will email you a return shipping label as a one-time courtesy, free of charge. If you are unable to print and adhere said label, the cost of the return shipping falls solely on you.
Can I cancel my preorder purchase?
No, preorders are not eligible for cancelation. All preorder sales are final. Please note : If you file a chargeback or Paypal claim, we will cancel ALL of your orders with us and ban you from our website. 
Can I skip or cancel my subscription?
Yes. We offer two (2) skips annually. Any more than that and your account will be canceled causing you to have to resign up for a subscription. You must skip by the 10th of the month, or you will be charged on the 15th for the upcoming box. Please note, by the time you want to re-sign up for a subscription there could be a potential waiting list. In addition, please be aware that you are unable to skip or cancel within the first two (2) months after subscribing. If you decide to cancel later on, you will still receive any preorder boxes you've already paid for, but no refunds will be given.
Can I order the books within your boxes by individually?
The fast answer is no. The books are sold in a set within their designated monthly and bi-monthly boxes. However, if we have any books left over after the preorder boxes have shipped, we may list them for purchase on our site. There is no guarantee we will have extras, or that we will list them, so we advise not waiting to find out.
I'm an Author who's interested in being featured!
Fantastic!! Fill out this form and we'll be in touch! https://forms.gle/oBA9rtb2uX5yepEg6 Please note, the Pretty Little Words plans to have a wide variety of tropes featured in our boxes, from dark to rom com to bully to small town and more. And the same goes for our authors. Bigger and lesser known indepenent authors in boxes together with the hope of bringing readers authors they already love and introducing them to new authors they might just fall head over heels for.